OSSeva Operate
We hold the pager so your team can build.
24/7 monitored operations for your OSS messaging, streaming, Spring, and Postgres workloads — with 15-minute incident response and named engineers who know your system.
What's included
How it works
Discovery & Inventory
We audit your existing deployment: cluster topology, version matrix, monitoring gaps, runbook status. Output: a gap analysis and onboarding scope.
Runbook Authoring
Our engineers write the runbooks for your environment — not generic templates. Every alert has a remediation path before we go live.
Steady-State Operations
24/7 monitoring, proactive alerting, and incident response on your infrastructure. You retain data sovereignty; we own the operational layer.
Quarterly Reviews & Roadmap
Every quarter: a structured review of incidents, capacity trends, version roadmap, and architectural improvements. No surprises at renewal.
SLA targets
Contractual response and resolution targets by incident priority.
| Priority | Definition | Response | Resolution target |
|---|---|---|---|
| P1 | Production down / data loss risk | 15 minutes | 4 hours |
| P2 | Significant degradation, no immediate outage | 1 hour | 8 hours |
| P3 | Non-critical issue, workaround available | 4 hours | 2 business days |
| P4 | Question, advisory, enhancement request | 1 business day | Scheduled sprint |
Let's scope your managed operations engagement.
45-minute discovery call. We review your stack, identify monitoring gaps, and scope the onboarding. No commitment required.