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RabbitMQAny enterprise running community RabbitMQ
The SLA community RabbitMQ doesn't have
Community RabbitMQ carries no SLA and no patch guarantee. The baseline engagement: ongoing CVE monitoring, backported fixes, and a contractual response time.
Challenge
Community RabbitMQ is maintained on a volunteer timeline with no committed response time for a CVE and no support contract to escalate through when something breaks in production.
Environment
Any production RabbitMQ deployment running on the community release with no vendor support contract behind it.
Approach
OSSeva's Patch tier is the baseline: CVE monitoring against the running version, backported fixes as they're needed, and a contractual response SLA for a P1 incident.
What this delivers
A support relationship with an actual response-time commitment, on the RabbitMQ version already in production.